VALUE: All versions of TotalAV, including the free version, offer a free antivirus scanner, that once installed will scan your computer for all types of threats and report back the results in an easy to understand format. The scan will also inspect your system for ways it can increase its performance by giving you a complete system tune-up option. You’ll be protected from virus, malware, adware, and malicious websites without the annoyance of ads hounding you to upgrade (like AVG does, for example).
SECURITY / RELIABILITY: Total AV protection from malware is one of the strongest parts of the product, which is integrated into the product in a way which manages itself, making it extremely easy to use. Installation takes no more than one click and a short sign up form, the case is the same for starting a scan. The full system and real time scans will work silently in the background, constantly and consistently checking on potential threats and the overall health of your PC. Results are displayed in a clear and concise format making it easy to understand what issues your computer has and an option to instantly fix the issues discovered.
SUPPORT / CUSTOMER SERVICE: The Total AV customer service is what takes the product from very good to great, with multiple contact options and wonderfully easy access to information. If you don’t like to wait around for a reply to an email, you can start a chat with a TotalAV expert who will be able to answer and resolve any query, from technical issues to billing problems. Having such easy access to support is very important in 2018, as even if products are becoming more simple and easy to use, the technology to support chat is readily available and it’s effectiveness is undeniable. It’s worth opting for a product which has chat support, even if it’s slightly more per month. Luckily, TotalAV include it at no extra cost! You can choose upgrade your support experience with Priority Support if you feel like you need it, it means your tickets go right to the front of the queue.
Phone SupportEmail SupportTicket SupportMultiple support online tutorialsExtensive and up to date Knowledge Base.
EASE OF USE:
Installation is straightforward: Download the TotalAV app from the downloads page, and then locate the TotalAV.exe file from your ‘downloads’ folder (most likely in the downloads section of your browser) and open it. This will run the installation wizard which should complete in a matter of seconds.
The TotalAV App will run when you start up windows, but can also be found in your program files, the same as any other piece of software you have installed.
Dashboard: As far as visuals are concerned, after installing the actual antivirus software, it is easy to see that the developers behind TotalAV have put a lot effort into making the view clean and organized. In other words, you’ll find that you’ll be able to navigate through the antivirus application’s interface rather easily and quickly, the first time around.
INDUSTRY PRESENCE AND REPUTATION:
Certification: TotalAV is recognized by Microsoft as a Certified AntiVirus Program for Win 7, 8, 8.1, & 10
BBB RATING: A+